Refund policy

 

At UnFading, we want your experience to be as seamless as the results our devices deliver. Below you'll find everything you need to know about shipping, delivery, and comprehensive Return.

 

 

DELIVERY INFORMATION 

Last Updated: 9-1-2025 

 

We ship worldwide so you can experience professional grade, clinically validated anti-aging technology wherever you are. 

 

Processing Times: 

  • Orders are processed within 1–2 business days. 
  • You’ll receive a confirmation email once your order has shipped. 

   

Delivery Times (Estimated): 

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days (where available)
  • International Shipping: 7–21 business days, depending on customs clearance 

  

Shipping Costs: 

Calculated at checkout based on location and delivery method 

Free shipping may apply during promotional periods 

  

Tracking: 

All orders include tracking details so you can follow your delivery every step of the way. 

  

 

 

RETURN POLICY 

  

1. OVERVIEW 

At UnFading, we want you to be completely satisfied with your purchase. This Return Policy explains how to return products, exchange items, and request refunds. 

  

 

2. RETURN ELIGIBILITY 

2.1 General Requirements 

To be eligible for a return, items must: 

  • Be in original, unused condition
  • Include all original packaging, accessories, and documentation
  • Be returned within the specified return period
  • Include original receipt or proof of purchase 

  

2.2 Non-Returnable Items 

The following items cannot be returned: 

  • Items used beyond the trial period
  • Products damaged by misuse or normal wear
  • Items missing original packaging or accessories
  • Personalized or customized products
  • Items marked as “Final Sale”
  • Hygiene-sensitive products that have been used 

  

 

3. RETURN TIME PERIODS 

3.1 Standard Returns 

  • Standard Products: 30 days from delivery date
  • Premium Devices: 60 days from delivery date
  • Professional Equipment: 90 days from delivery date   

  

3.2 Holiday Returns 

Items purchased between November 1st and December 31st may be returned until January 31st of the following year. 

  

 

4. RETURN PROCESS 

4.1 Initiating a Return 

To start a return: 

  • Contact our customer service team at ageless@unfading.store
  • Provide your order number and reason for return
  • Receive a Return Merchandise Authorization (RMA) number
  • Follow provided return instructions 

   

4.2 Return Shipping 

  • Defective Items: Prepaid return shipping labels provided
  • Change of Mind: Customer is responsible for return shipping costs
  • Wrong Item Sent: Prepaid return shipping labels provided 

  

We recommend using trackable shipping methods. 

 

4.3 Packaging Requirements 

  • Use original packaging when possible
  • Securely package items to prevent damage during shipping
  • Include RMA number on the outside of the package
  • Include all accessories, manuals, and documentation 

  

 

5. INSPECTION AND PROCESSING 

5.1 Inspection Process 

Upon receiving your return: 

  • Items are inspected within 3–5 business days
  • We verify condition and completeness
  • We determine refund, exchange, or rejection eligibility 

  

5.2 Processing Times 

  • Approved Returns: Processed within 5–7 business days after inspection
  • Rejected Returns: We will contact you within 3 business days with explanation 

  

  

6. REFUNDS 

6.1 Refund Methods 

  • Issued to the original payment method
  • Credit card refunds: 5–10 business days
  • PayPal refunds: 24–48 hours 

    

6.2 Refund Amounts 

  • Full Refund: Purchase price minus return shipping (if applicable)
  • Partial Refund: May apply if items show signs of use or missing components
  • Shipping Costs: Non-refundable unless item was defective 

  

6.3 Restocking Fees 

  • Change of Mind: Up to 15%
  • Opened Software/Digital Products: 25%
  • Large Equipment: Up to 20% 

  

 

7. EXCHANGES 

7.1 Exchange Eligibility 

Exchanges available for: 

  • Defective products (same model replacement)
  • Wrong size (when applicable)
  • Wrong color (when applicable) 

  

  7.2 Exchange Process 

  • Follow standard return process
  • Specify desired exchange item
  • Replacement ships after receiving original item
  • No additional shipping charges for defective exchanges 

  

 

8. DEFECTIVE PRODUCTS 

8.1 Warranty vs. Return Policy 

  • Return policy covers satisfaction and immediate issues
  • Warranty covers long-term defects and malfunctions 

  

8.2 Defective Item Process 

  • Contact us immediately upon discovery
  • Provide photos/videos of the defect if requested
  • We may offer replacement, repair, or refund
  • Expedited processing for confirmed defective items 

  

 

9. SPECIAL CIRCUMSTANCES 

9.1 Damaged in Shipping 

  • Report within 48 hours of delivery
  • Provide photos of damage and packaging
  • Replacement or refund provided pending carrier investigation 

  

9.2 Wrong Item Received 

  • Contact us within 5 days of delivery
  • Keep incorrect item until return instructions are provided
  • We cover all shipping costs for our errors 

  

9.3 International Returns 

  • International customers cover return shipping
  • Items must clear customs without additional duties
  • Refunds may be subject to currency conversion fees 

  

 

10. GIFT RETURNS 

10.1 Gift Recipients 

Gift recipients may return items for: 

  • Store credit (if no receipt)
  • Exchange for different item
  • Refund to gift purchaser (with authorization) 

  

10.2 Gift Cards 

  • Gift cards are non-refundable
  • Gift cards do not expire
  • Lost gift cards cannot be replaced without proof of purchase 

  

 

11. BUSINESS/BULK ORDERS 

11.1 Special Terms 

Business orders may have different return terms: 

  • Extended return periods may be available
  • Bulk return policies may apply
  • Contact our business team for details 

    

 

12. DISPUTE RESOLUTION 

12.1 Return Disputes 

If you disagree with a return decision: 

  • Contact our customer service manager with supporting documentation
  • Reviewed and resolved within 5 business days 

    

12.2 Escalation Process 

Unresolved disputes may be escalated to: 

  • Senior management review
  • Third-party mediation (if agreed)
  • Consumer protection agency involvement   

  

13. POLICY UPDATES 

We reserve the right to update this Return Policy at any time. Changes will be posted with a new “Last Updated” date. 

 

 

14. CONTACT INFORMATION 

Returns Department – UnFading 

Email: ageless@unfading.store 

Hours: Monday–Friday, 9 AM – 6 PM MDT 

Return Address: Provided with Return Merchandise Authorization 

Important: Always contact us before returning any item to ensure proper processing and avoid delays.