FAQs

Frequently Asked Questions

 

 

ORDERS & PAYMENTS

What payment methods do you accept? 

We accept all major credit cards and PayPal. More payment options will be added soon as we continue improving your shopping experience. 

 

Can I change or cancel my order after placing it? 

Orders can only be changed or canceled within 24 hours after purchase. Please contact us as quickly as possible if you need assistance, and our team will be happy to help. 

  

 

SHIPPING & DELIVERY

How long does shipping take? 

Orders typically ship within 3–5 business days. Delivery times vary by location: 

  • USA & Canada: 10–20 business days
  • Other locations: Delivery may take longer depending on local postal services 

For the most up-to-date details, please see our Shipping Policy. 

  

Why did I receive only part of my order? 

To ensure faster delivery, some items may be shipped separately from multiple suppliers. Don’t worry—you’ll receive all your items, even if they arrive in different packages. 

  

Will I get a tracking number? 

Yes. Tracking details will be emailed to you once your order has shipped. If you haven’t received tracking information within 10 days, please contact us and we’ll look into it right away. 

  

 

RETURNS & REFUNDS

What is your return policy? 

We offer a 30-day return window on most products. Certain exclusions may apply and will be noted on product pages or at checkout. For complete details, please refer to our Return Policy. 

  

How do I request a return or a refund? 

Simply contact our support team with your order number and details. We’ll provide clear instructions tailored to your situation and guide you through the process. 

  

 

PRODUCT INFORMATION

Where do your products ship from? 

Our products are shipped directly from trusted suppliers in various global locations. This ensures that you always get the best quality at the best value. 

  

Will I have to pay customs fees or import duties? 

Import duties or taxes may apply depending on your country’s laws. Customers are responsible for any customs fees required by local authorities. 

  

 

GENERAL QUESTIONS

Are your products guaranteed? 

Yes. If your item arrives damaged or defective, please contact us within 7 days of receipt and include photos of the issue. We’ll arrange a replacement or refund for you.